IVR (Interactive Voice Response) System Solution  

• IVR - short for Interactive Voice Response - is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
  

Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.

Interactive Voice Response system allows businesses to reduce costs, improve customer services and handle high volumes of calls. Callers are given a few choice for them to select by pressing different digits on the telephone, and certain actions or response will happen. Companies can use MyPBX's Interactive Voice Response system to define the company into different departments, branches, languages and more.

IVR systems provide customers with many services such as fax on demand, secure access to confidential account information, general information such as phone numbers and working hours, and an easy way to navigate through a complex phone system

• Improved service
• Enhanced productivity
• Reduce cost
• Efficient collection
• Efficient information flow
• More employee satisfaction
• Reduced staffing requirements
• Reduced paper environment
• Expanded customer service hours
• Improve efficiencies
• Decrease customer wait times
• Improve customer satisfaction
• 24x7 convenient access for respondents
• Multiple language options from English and Spanish to Cantonese
• Ease-of-administration of complex survey logic such as skip patterns and branching
• Ability to record caller responses (IVR)
• Immediate alerts for unfavourable responses via SMS, Email, Fax, and Instant Messaging
• Reporting options ranging from email to robust on-line dashboards

         

IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.

We Specialize in Building Customized IVR programming solutions and services with Intimate IVR.